Keeping the speed up with the customers is forcing most businesses to spend time, effort, and headcount to deal with the huge customer inflow. What if I told you there was another way to handle tons of customer requests, without spending more resources on hiring human resources and training them?
This question is asked by every business owner across the Globe.
A chatbot is an answer to this question.
With chatbots predicted to tackle 85% of customer service interactions by 2020, now is the time for businesses to implement the Chatbot.
One of the important aspects while zeroing on a Chatbot provider is the human fall back option. There might be a situation where the Chatbot can’t understand customer query, the Chatbot should transfer the conversation to the Human-agent. So, it’s important to have a human fall back option.
Chatbot implementation holds tremendous potential in lowering customer acquisition and retention costs.
Read more here to understand the benefits of Chatbots for improving customer service.
Let’s take a look at the Top 10 Chatbot Solution Providers:
IntelliTicks is a hybrid chatbot Platform that combines human agents and AI for delivering better customer experience. With IntelliTicks, you can create the chatbot, integrate it with your website, mobile apps, facebook messenger and can even build conversational landing pages.
IntelliTicks is a drag-and-drop chatbot builder. Anyone can set up a Chatbot easily by accessing their rich Template library of over 100+ chatbot templates.
It has native integrations with Zapier, Google Analytics, Facebook Messenger plus all popular CRMs and business tools.
Deployment Channels: Website, Mobile Apps, Facebook Messenger, Conversational Landing pages.
NLP Support– Yes
Free Plan – Yes
Human Fallback: Yes
ChatBot by LiveChat Inc. provides the platform for designing, building and deploying conversational chatbots to talk to. You can also create carousels within the new chat widget to showcase your products. Suggest responses, add action buttons and save your customers’ time! customers and to provide information to users. The ChatBot has a simple drag-and-drop chatbot builder.
Deployment Channels: Website, Slack, Messenger
Free Plan – No
NLP Support – Yes
Human Fall-Back Option: No
ManyChat has a very (beautiful) clean, modern user interface. It’s one of the earlier players in the Facebook Messenger Chatbot industry and got adopted by many businesses. ManyChat has limited A.I. capabilities and no Natural Language Processing. ManyChat has a zapier integration but no native integrations with third-party analytics tools. Need coding experience to connect to your other platforms using API.
Deployment Channels: Facebook Messenger
NLP-No
Free Plan: Has a basic Free Plan
Human Fall-Back Option: No
Intercom is a good but expensive option for companies looking to acquire, onboard and support customers through messaging. The application is easy to set up and use. The product is expensive mostly but valuable if you are a B2B SaaS company.
Deployment Channels Mobile – Web, Mobile
NLP – No
Free Plan: Yes
Human Fall-Back Option: Yes
Botsify helps people build chatbots for their businesses without any coding knowledge. It comes with pre-built-in templates like Travel Agency template, Restaurant template. You can integrate the system with popular analytics systems like Dashbot. Botsify bots can be integrated with all popular payment systems.
Deployment Channels – Website, Slack, Facebook Messenger, Alexa
Free Plans: No
NLP: Yes
Human Fall-Back Option: No
LivePerson is an AI-powered messaging platform for businesses to answer questions and complete transactions on SMS, Facebook Messenger, Apple Business Chat and WhatsApp along with your brand’s website or mobile app.
Deployment Channels: Website, Mobile app, Whatsapp, Facebook
Free Plans: No
NLP– Yes
Human Fall-Back Option– Yes
Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers. Easy to install and set up with CRM. You need coding skills to create a chatbot on Zoho SalesIQ.
Deployment Channels: Web, Mobile Apps
NLP: yes
Free Plan: yes
Human Fall-Back Option: Yes
Engati is a chatbot platform enabling organizations to build, manage, integrate, train, analyze and publish chatbot in minutes. Simple to use plus easy to Integrate & creating an auto replying FAQ. But, they don’t provide any API webhooks for integration with other platforms.
Deployment Channels: Web
Free Plans: Yes
NLP: yes
Human Fall-Back Option: Yes
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to website visitors and users. Freshchat works well on websites with a large amount of traffic.
Deployment Channel: Slack, Facebook Messenger, Web
NLP: Yes
Free Plans: Yes
Human Fall-Back Option: Yes
Verloop is a conversational sales and marketing platform built with an automation-first approach. They use Machine Learning to surface your best leads, attach lead hotness score to users even before they ping you. With an easy to use drag and drop interface, you can train your bot, answer FAQs, generate leads and connect them to the right sales rep.
Deployment Channels – Web
Free plans: Yes
NLP Supported: Yes
Human Fall-Back Option– Yes
